Whether you’re making a call to deal with your mobile contract, tax, banking or utilities, it’s important to be prepared before calling your customer service hotline. Sorting out problems and questions regarding your contracts can be difficult enough as it is, so being prepared can help things to run much more smoothly…. from your end at least. Before you pick up that phone and search for the contact number, get prepared with some of these useful tips for making customer service calls.
Get Everything You Need
Most customer service helplines will have a matrix of security questions that you need to pass before you even get the privilege of taking to someone human, so have all the information ready before you make the call. If you’ve got a file of records with your account numbers, security codes and recent information, have that to hand so that you don’t make a mad dash to the filing cabinet when they inevitably ask the questions.
Customer service calls can be quick and simple, or they can take quite a long time with someone who is difficult to understand. So make sure that you leave plenty of time for the call in case it goes on for a while, and don’t do it whilst you’re on the move in case you lose reception. Ideally, you want to be in a quiet room where you can get as comfortable as possible to deal with the problem in full, there and then.
Be Clear and Concise
Both when you’re dealing with an automated machine and with an actual assistant, try to be clear and concise when stating your problem. Rambling on about your past experiences, the context etc will only delay the call, especially if you are dealing with someone from another country. If they need more information, you can be sure that they’ll ask you for it. So get to the point as soon as possible to speed the process up.
Be Patient and Positive
Although it’s easy to get annoyed and frustrated with the person on the other end of the line, be patient and remember that they’re only human. If you are calm, patient and if possible, positive, then you’re much more likely to get the response that you want from them too. Being angry and impatient will not only make your points lose coherence, but it will also alienate the customer service assistant from wanting to help you in the first place. So try to reign it in.
Nobody likes dealing with customer service calls. But they have to be done, and when you do have to make that call, you want it to be as stress-free and quick as possible. Like pulling a plaster off. By following these key tips to help you prepare for your call, you’re likely to get the response that you without having to get in a flap about the whole thing. There is no point in getting stressed.
Article by Kelly Gilmour-Grassam who has worked with Every Contact Number to provide this helpful article on making calls to customer service lines.