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Improving Guest Experience

 October 31, 2014  /  Comments Off on Improving Guest Experience

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If you think you have been slacking off lately when it comes to giving your guests the best experience they can get, or you just don’t know what the problem is, here are five easy and simple ways to improve the experience of your guests.

Improving Guest Experience

1. Internet

Internet is a big key point without which you can’t get far at pleasing your guests. But, merely having Internet is not enough anymore today. Standards have shifted, and people are more demanding.You need to have fast and reliable Internet.

Think of it this way, how would you feel if you were at a hotel, maybe on a business trip, doing important online research and every page takes 5 minutes to load. Or worse, the Internet stops working mid way through your work. You wouldn’t even consider staying at that hotel anymore.

2. Outlets

It is very frustrating for a guest, or any human, to have not enough outlets in a room. According to statistics, the average guest carries three or more electrical devices. Maybe they must charge their phone, laptop, and with that have a few more electrical devices plugged in. Wouldn’t be very convenient to not have them in the room. Also, think about positioning those outlets in a functional and sensible way.

It won’t do much good if you have ten outlets in your room, stacked in one corner. If a guests laptop battery is nearly dead, and they still want to use it plugged in, they shouldn’t have to sit on the floor to check their email.

3. Having marketing pieces on furniture

This is a big mistake that many hotels make. They spend tons of money on very expensive furniture, just to cover it up with marketing pieces. Why would you do that? Guests most often don’t even look at those pieces of paper, but they would love to see the beautiful furniture beneath it. Having too much paper junk in your room doesn’t sound very good, and it isn’t. Think about this.

4. Think about the ladies

Although the previously stated points refer to both men and women, most often women will need something more in rooms. Make up mirrors can be very helpful, if they have lights even better. Hair dryers, more bathroom space, good bathroom lighting. These are all things women would find very attractive in a hotel room. If your target group is more towards the female side, those things are a must.

5. TV

They are always welcome in rooms. Guests most often choose to watch their own movies on their computers, laptops more precisely, but when that option fails, they should always have a good TV to rely upon.

Logically, the quality of the picture and sound on the TV should be satisfying. Another great option that the guests would surely like is the possibility to plug in their laptop into the TV. In that way, they can use the TV screen as a monitor for their laptop, which is pretty awesome.

Among the many other challenges for many hotels and their busy departments is trying to find and develop new ways to improve overall guest experience. Above ideas are just part of the checklist.

By Milan Budimkic

Milan Budimkic is a creative freelance writer for industries that include but are not limited to the travel, sport, entertainment, internet marketing, and much more. When not blogging, Milan likes to travel and read a lot.

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  • Published: 3 years ago on October 31, 2014
  • Last Modified: October 31, 2014 @ 11:48 am
  • Filed Under: Travel

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